How Did Malaysia Excel in Palm Oil Industry?

The Previous Rubber Industry

The car industry in the early 1900s spurred the establishment of vast rubber plantations in Malaysia (Malaya then). Rubber companies with names of British towns were floated on the London Stock Exchange to fund the planting of rubber trees. Till the 1960s, rubber exports were the main source of revenue for the country. Smoked rubber sheets were sold by large British-owned companies to manufacturers in Britain, Germany and the US to produce a variety of rubber products, such as tires and conveyor belts. A city in Ohio, US, Akron, became the main beneficiary of the major demand for tires. It was called the “rubber capital of the world” until the 1950s, where large tire manufacturers established factories in Akron to supply booming car companies in Detroit, Michigan.

Today, Akron is no longer a rubber bustling city. The city is now encouraging new companies that could develop new products based on the knowledge of the rubber technology.

Throughout the period, Malaysia remained as the largest exporter of smoked rubber sheets. In the 1970s and 1980s the Malaysian government encouraged local firms to establish tire manufacturing plants to supply both local and export markets. As tires are bulky products, they need to be closed to car companies. As Malaysia did not have a large car industry, these tire companies are mainly servicing the local car companies as well as for the replacement market.  Thus, Malaysia did not take advantage of its rubber to establish a rubber product industry. One bright spot is that Malaysia has managed to become the largest exporter of rubber latex gloves, albeit most of the rubber latex comes from Thailand.

A Different Path for the Palm Oil Industry

Palm Oil Tree with Maturing Fruit Bunches

Unlike the rubber industry, Malaysia had succeeded in taking advantage of its palm oil resource. We have conducted a PhD-level research on the key factors that allow the palm oil industry to innovate, from the planting of oil palm trees to the processing and development of new products for food and industrial applications. Various products were derived from palm oil such as substitute for chocolate, and washing powders. If we analyse the list of ingredients in our favourite consumer products, such as KitKat and Nutella, we will note that they contain at least one or two ingredients from palm oil. These ingredients are manufactured by large Malaysian palm oil multinationals, which have operations in many countries (See our book, The Palm Oil Multinationals from Malaysia: How they control a global Industry that started from four humble seeds. It is available from Amazon.com.)

Popular Consumer Products Containing Palm Oil Ingredients

The Presence of Institutional Networks for Knowledge Generation, Sharing and Adoption in Palm Oil Industry 

The study had identified a close network that facilitates knowledge generation, knowledge sharing and knowledge absorption in the Malaysian palm industry. The close network was formed as a result of historical contexts and on-going interactions promoted by focal institutions with responsibilities to develop the palm oil industry. This close network, which we term the palm oil institutional network, links an industry-funded R&D institute with palm oil firms, governmental institutions, industry associations and groups of technical and scientific experts. The inputs from on-going and close interactions are utilized by the industry-funded R&D institute to develop its R&D programmes, especially medium- and long-term R&D efforts, which are avoided by commercial interests of palm oil firms.

Five types of network, which collectively create the palm oil institutional network, are; (1) government-mandated technological networks, (2) industry associational network, (3) institutional policy network, (4) government-linked corporate networks, and (5) expert informational networks.

The government-mandated technological networks (GTN) were formed by government legislation to formulate and undertake R&D activities for the palm oil industry. The main components of the GTN are a government R&D institute, the Malaysian Palm Oil Board (The MPOB), important industry associations, major palm oil firms, and technical expert communities. The MPOB is funded through a collection of levies paid by palm oil firms. The MPOB formulates its research activities through inputs obtained from industry associations, technical expert communities and members of industry associations on board of the research institute.

The MPOB is a Global Leader in R&D Activities of Palm Oil

The MPOB actively shares its R&D findings with palm oil firms through technology bulletins, conferences, workshops and technology licensing. It is the main generator of new knowledge for the palm oil industry over the last thirty years. This new knowledge is widely discussed among palm oil firms. As example was that the discovery of an African weevil for the pollination of oil palm by a private palm oil was quickly adopted by other palm oil firms, thereby increasing the overall productivity of the palm oil industry.

The industry associations are the earliest business networks in the palm oil industry. Initially these industry associations acted as social organizations for members and planters. As the palm oil industry expanded, these associations were invited by government to be involved in policy-making committees. These industry associations are a key component in the dissemination of information among its members. An important industry association is the Incorporated Society of Planters (ISP), whose members are managers of the plantation industry. The ISP helps, formally and informally, in the sharing of industry best-practices over many decades since its incorporation in 1919.

The industry associations help to create institutional routines, which are represented by regular interactions among various institutions. Firms in the palm oil industry are involved in guiding the direction of the palm oil industry through industry associations.

Institutional policy networks are linkages used by governmental units to formulate policies affecting the palm oil industry. The main objectives if the governmental policies had been to facilitate the business environment for the palm oil industry. The institutional policy network links public institutions with palm oil firms and industry associations for exchanging information, expertise, trust and other political resources.

Many governmental ministries are involved in institutional policy networks within the palm oil industry. Industry associations are involved in discussions, annual industry dialogues and sit on various governmental committees for inputs on policy-making. Common industry problems are regularly discussed and a united stance is arrived at to address these common industry problems.

Government-linked corporate networks are linkages among firms in which the government has significant direct ownership. These government-owned firms are often provided with incentives to undertake projects or activities that can strengthen the palm oil industry through technology acquisition and infrastructure development. Moreover, government-linked palm oil firms own substantial acreage of plantation lands

Government-owned companies, which are large palm oil firms, are instrumental in the generation and sharing of knowledge, with collaboration being an important R&D strategy.

Our research shows the long-term nature of research for a crop like oil palm requires palm oil firms to collaborate with other firms and governmental institutions to reduce costs and risks. As an example, the research to develop a new high-yielding oil palm can take over thirty years before a successful variety is commercialized for planting. Thus, the nature of the oil palm research provides strong motivation to collaborate, which leads to a permanent need of an institutional network.

The palm oil institutional network is supported by an informal personal network, which has been nurtured through a long history of social interactions and personnel transfers between companies. This informal societies and communities within the palm oil industry form a strong informal network for knowledge sharing.

The expert informational network (EIN) is a new type of network which is formally used by the Malaysian palm oil industry to search for new information and planning R&D activities. The EIN is set-up by the MPOB since its establishment thirty years ago, by the appointment well-known local and foreign experts to sit on a number of technical committees, named Programme Advisory Committees (PACs). The formal EIN allows the MPOB to consider independent inputs to plan its R&D activities as well seeking inputs of palm oil firms. As at April 2013, the PAC had sixty four members of experts from industry and academia.

 Conclusion

Despite the African origin of oil palm, Malaysia first developed the palm oil industry from a small base to become the leading producer through technology accumulation processes. In order to generate new knowledge, the government established new institutions to undertake industry research and commercialize new technologies to benefit the palm oil industry. A tax was imposed on palm oil firms to fund the operation of an industry-focused R&D institute, and, in return, the palm oil firms are involved in guiding the direction of the R&D activities of the MPOB. The inputs for its R&D activities are drawn and refined through continuous and close interactions between palm oil firms, the MPOB, industry associations, governmental units and industry experts. The results of the R&D findings are disseminated in various codified and non-codified knowledge through various mechanisms. The MPOB also taps the knowledge of a global network of experts to search for new information and technology directions, which we call expert informational network (EIN), and is unique to the Malaysian palm oil industry for generation of new knowledge. These formal institutional relationships are reinforced by informal linkages among institutions and individuals in the Malaysian palm oil industry, which norms of relationships have been propagated by generations of industry executives, industry leaders and institutional heads.

 

Drone and LED: Firework-Less Display

             A Noisy Firework Display

Introduction

The other day an electrician came to our house to replace all the conventional fluorescent lights with LED lights. These LED lights are now offered at most DIY shops, and house owners are slowly embracing LED lights. This is also helped by lower LED prices, and many brands are competing in the marketplace.

LED lights are found in many applications, such as car daylights, Christmas decorations, street lights and toys. Many new applications are being discovered

           An LED With Multiple Colours

LED Display Using Drones 

Recently, LED lights carried by drones have been introduced by the technology company, Intel  Inc. (Intel) at an event in Las Vegas, US.  Intel’s Shooting Star drones, which fly in formation, carried LEDS capable of more than four billion colour combinations. The company is said to have created a new, sophisticated art that is cleaner than the traditional firework display.

In a first-of- its- kind display, at the Consumer Electronics Show (CES) technology show in Las Vegas, Intel deployed 100 of its palm-sized drones to fly to a sound track of electronic music inside a theater in the Monte Carlo Resort. It later showed off 250 of its drones flying in synchronization with the formation show outside the Bellagio hotel dancing in the sky to form stars and concentric circles.

The entire swarms of drone are programmed with routines and controlled by one pilot.  Intel noted that it had wanted to demonstrate the potential of its drone technology as well as offer a new form of entertainment and display.

                        A Type of Drone

Drones carrying LEDs are likely to replace fireworks which have around for centuries since there were invented by the Chinese.

Although interesting and dramatic, fireworks create a lot of dust pollution and noise.  There are also dangers posed to the operators. Intel says that light shows are a way of re-defining night-sky entertainment. The new LED/drone combination offers better benefits such as the ability to create shapes and logos with a combination of colours and a vibrant mix of sounds.

Intel also notes that the positioning technology that keeps the drones close to each other without crashing could be used for other purposes, such as sweeping large areas during a search. Intel has previously demonstrated drone light shows at many events. However, those displays used larger drones that communicate with GPS. It  said that GPS could not be safely used for drones flying indoors or in semi-enclosed spaces such as sports arenas, music stadiums and concert halls. Such spaces are also off- limits to fireworks This means that the miniature drones provide a new way to bring firework-style shows in venues where that would previously have been impossible.

New Opportunities    

Unlike firework displays, which literally burn money, LED/Drone combination for display and entertainment is re-usable. This is a new business opportunity for an enterprising entrepreneur. Maybe, in the future, we may not need to have our car with headlights: LED/Drones combination would drive in front of the car to provide lighting. Not to forget the self-driving autonomous car. Bosch and other headlight manufacturers beware!

Reference: Mark Bridge Shooting Star drones could replace fireworks. The Times, January 12th, 2018.

The Sweet Spot of Online Travel Agents

               Websites of the Expedia Group

Introduction

My hard-working wife uses only a specific brand of toothpaste, Colgate. She has been long exposed to the advertisements of the toothpaste since she was small. These days, to a Malaysian child of 5-years old and above, nice foods mean McDonald’s, snacks mean Shell petrol stations and holidays means Tivago.

In fact, my wife told me that a 5-year old granddaughter of her friend already equates Tivago with  holidays when the advertisement of Tivago appears on television.

Tivago is a well-known online travel agent. What is the business model of online travel agent? What is the sweet spot of online travel agent?

Tivago and other online travel agents have become the main channel to book hotels worldwide. In return, hotels secure room bookings and improve their occupancy rates. Less well-known hotels and lodgings also use online travel agents to market their facilities to consumers worldwide. The power of online agents is disliked by major hotel groups, as by using online travel agents they forgo a considerable income through paying commission fees to online travel agents.

At the same time, these hotels would lose market share to other hotels that work with online travel agents. As hotel rooms are perishable goods and cannot be reserved for future use, hotels must make a trade-off between potentially higher revenue from selling their rooms by themselves or lower revenue by selling the rooms by online travel agents.

The Business Model of Online Travel Agents

The online travel agent practices a number of business models , which are as follows:

  1. The merchant model,
  2. Hotel collect/Agency model,
  3. Flexible/Opaque model

The Merchant Model

The merchant model involves the online travel agent purchasing a given quantity of rooms from a hotel at a wholesale price or rate. Then, the online travel agent will mark-up the price and offer the rooms to their online customers. Under the merchant model, the online travel agent bears the risk of unsold rooms.

Extensive use of online travel agents under the merchant model has resulted in erosion of unified pricing plans that are favoured by major hotel groups.

The Hotel Collect/Agency Model

The hotel collect/Agency model involves the online travel agent agreeing to distribute the rooms at an agreed-price with the hotels. The online travel agent receives a commission on each of the room when the guest leaves.

Flexible/Opaque Model

Under the flexible/opaque model, the online travel agent distributes rooms at an agreed price set by the hotel. Then, the online travel agent matches the bids of customers with the lowest price offered by the hotels. The online travel agent makes a profit through the price difference once the hotels accept the transactions. In the opaque model, customers purchase rooms on the online travel agent’s website without knowing the hotel brand before they make payment.

The three business models used by online travel agents involve having information about the buyers of rooms that is not available to the sellers of rooms and information about the sellers that the buyers of rooms do not know.

The Online Travel Agent Industry

The online travel agency is made-up of only a few firms. Although there are frequently new entrants, they tend to be gobbled-up by existing firms. The major companies own many different websites, some of which offer different services. Most of the websites function as metasearch engines that pull prices and offerings from their own networks. The term metasearch is used, since each provider’s website is  a search engine that shows listing from only that company across times location, or services.

Revenue Streams

Revenues of travel online agents are derived from three main sources.

The first revenue is agency revenue where the online travel agent’s website is simply an intermediary that connects a customer with a provider of travel services. The costs of transactions are not borne by the online travel agent. There would be no costs of revenue and costs of goods sold associated with these transactions.

The second revenue is merchant’s revenue where the online travel agent is the merchant of record, and costs associated with the transactions are borne by the online travel agents. These costs include credit card processing fees, costs associated with securing a package or deal and any other fees that might be associated with the transactions.

The third revenue is from advertising. Advertising does not have associated costs since the advertisements are displayed on company-owned websites.

Conclusion

Websites of Priceline Group

The online travel agent industry is one of intermediaries that is insulated from and tends to benefit from the intense competition among travel service providers like hotels and airlines. It is also at a stage of consolidation that direct competitors tend to be swallowed up. The cost of entering the industry Is low, simply requiring a website infrastructure and a search algorithms. New entrants that curve out a customer base are acquired, but the websites brand is usually maintained.

Many of the well-known websites are owned by Priceline or Expedia, as shown below:

Firm Websites
Priceline Booking.com

Priceline.com

Agoda.com

KAYAK

Rentalcars.com

OpenTable

Tivago.com

Expedia Expedia.com

Hotels.com

Travelocity

Egencia.com

Carrentals.com

Orbitz.com

Cheaptickets.com

Tripadvisor Tripadvisor.com
Ctrip Ctrip.com

 

The travel online agent industry is enjoying a sweet spot and this is driven by the wealthy consumers in China, Japan, Europe, US and emerging countries who want to enjoy travel experiences.

Reference:

  1. The Henry Fund, February 10th, 2016. Online travel agencies
  2. Paper submitted by my DBA students, Rajiv Mangruwa and Rosalind Sinnappan